Our #1 core value at HRBC Insurance is to always do the right thing. And the right thing to do at this time is continue providing our clients with excellent service, but at a safe distance, by using technology to stay connected. The measures in place to contain and manage the spread of COVID-19 have taken its toll on everyone. Seniors – even more than the general population – are at a huge disadvantage. They are most at risk of negative outcomes if the virus is contracted, and most in need of many healthcare services.
We, at HRBC Insurance, share an emphasis of concern and caution as to not spread COVID-19 to our beloved seniors. To help play our part, we have come up with a few ways to continue educating our new and existing clients about their Medicare insurance options, how to enroll into Medicare, and our customer service element which goes as far as connecting them with local help to better overcome this pandemic. Below you will find 4 ways that HRBC can continue to provide excellent service, but at a safe distance, by using technology.
1. Apply for Medicare Online
With many of the social security offices closing their doors, applying for Medicare may seem a bit more difficult. Wait times have always been rather lengthy, both in person and on the phone. But with the recent office closures and mandates of self-quarantines, we can assume the hold time on the phone will increase exponentially. As a solution, we would like to emphasize that we are happy to assist with enrolling into Medicare via their online resources with the following methods:
Zoom (Video) call
We strongly recommend electing to schedule a Zoom (virtual in-home appointment) call with us. With Zoom, we can share our screen to provide visual explanations of the process as well as have an active face-to-face conversation during this time that in-person contact is strongly discouraged. Whichever method is most comfortable for you, we are here to support you through your entire transition through Medicare.
2. Attend a Virtual Medicare Seminars
Many seniors are accustomed to attending in-person seminars to get information and support for Medicare. By using services such as Facebook Live and YouTube Live, we aim to provide the same quality presentation and information available from the comfort and security of your home. We have made it possible to interact with questions and comments – just like an in-person seminar – by participating through our webinar link.
Some of the topics we will cover:
What Medicare covers and what it doesn’t cover
How Medicare works and what it costs
Which parts of Medicare you may need (A,B,C,D)
When and how to enroll into Medicare to avoid penalties
3. Schedule Your Virtual In-Home Medicare Appointment
By using Virtual In-Home Appointments through services like Zoom, we can continue to offer our local and personal experience without the risk of exposure to COVID-19. Whether you have a desktop computer or a smartphone with a camera, we can serve you on both platforms. We’ve streamlined the process to be as simple as 1, 2, 3:
We text or email a link to you.
You click the link. (If on a smartphone, it will automatically download the zoom app; then click the link again once the app is downloaded).
The video call will begin automatically.
4. Get Your Specific Medicare Questions Answered
We’re Here To Help You Sign Up For Your Medicare Benefits Online HRBC has been helping those in our community since 2005. We have a sense of teamwork and professionalism like no other, providing our clients with a well-trained and compassionate team of agents to ensure that their insurance needs are met. Rather than selling you anything, our goal is to provide you with unbiased education on your Medicare insurance options. Since we are affiliated with many different insurance companies, we are able to find the right plan fit specific to your needs and budget.
We are your Companion in Healthcare. The HRBC team will help you enroll into the plan that we’ve narrowed down as the right fit for you, but it doesn’t stop there. We will lay out the realistic expectations of your chosen insurance and continue to help you navigate through it, so that you can maximize the coverage and benefits available to you. Ultimately, we would love to have you join the HRBC family and hope that you give us the opportunity to gain your trust.
Call or email us today! 1-877-651-7526 TTY: 711 or info@HRBCinsurance.com.